Wrekin Housing Group is a Community Benefit Society that provides housing and care services across Shropshire and Staffordshire. Now one of the largest social housing providers in the West Midlands, they provide over 13,000 homes for affordable rent and low cost home ownership.
In 2022, Wrekin tendered their cleaning contract in various Lots:
- Lot 1 – Voids: The successful bidder appointed to Lot 1 was Prime Facility Services with a score of 71.32%.
- Lot 2 – Retirement and Shire Living: The successful bidder appointed to Lot 2 was Prime Facility Services with a score of 90.47%.
- Lot 3 – Communal Blocks and Commercial Properties: The successful bidder appointed to Lot 3 was Prime Facility Services with a score of 89.99%.
Since securing the main contract we have also been asked to provide one off deep cleans, carpet cleans and kitchen deep cleans.
Services Provided
- Over 30 staff TUPE transferred to Prime, provided with uniforms and trained to BICSc standards
- Cleaning a range of sites including the head office, multiple extra care homes, communal areas of low rise and high rise buildings, commercial shops and offices
- Quickly cleaning ‘void’ properties that have been vacated by tenants to facilitate a fast turnaround
- Advanced app-based time-keeping and remote worker management
- A dedicated Contract Manager
What problems did Wrekin Housing Group face?
The incumbent national contractor had no local base and were unconnected to the local economy, people and environment. They were unable to cope with the volume and short notice periods of void cleans and had no automatic real-time booking system, leading to poor and inconsistent standards of quality.
This poor operational management resulted in low morale and motivation across the team of 32 staff. Training and development were weak and difficult to access, and there was a need for a modernised system to monitor quality, time, and attendance.
What did Prime achieve?
As a local, owner-managed business, Prime were able to provide all staff with a local support team including HR, Payroll, H&S and Operations. Our dedicated, full-time Training Manager trained (and re-trained) all staff to BICSc standards either in the field or at the Telford unit, which has resulted in higher morale and sense of pride amongst the team who transferred over.
Our client now benefits from sufficient personnel to cope with void cleaning, and all cleans are of a higher standard (as evidenced by instant digital “Go Audit” reports).
Finally, we facilitated a fully automated Office 365 booking system for void cleans, and a new app-based time and attendance system called “U Attend” to help improve productivity, automate payroll and provide Wrekin with GPS feedback and an audit trail.
Jacob Perry, Regional Catering Manager at the Wrekin Housing Group said: “Prime conducted their first deep clean for [us] recently. The standard of the clean was excellent and I was impressed with the machinery and cleaning products being used.”
We also work for these social housing organisations:
Contact Us for Contract Cleaning Services
For any contract cleaning requirements in the West Midlands, please contact Prime Facility Services on 0800 566 8894 or contact us here.
Who we worked for
What people say
“I just wanted to say that the guys who came to Lindale Court have done a brilliant job as ever. They always communicate well with me as to what they are doing, and are very friendly.
They even went above and beyond and sorted a small area of carpet in the communal room where a tenant had spilt some coffee. I told them how much I appreciate their hard work and positive attitude but wanted you to know how please I am too.”
Darren Childs The Wrekin Housing Group“Would just like to say how great your team have worked and what a difference has been made to the central stairwell. Two more to go and sure they will look great too. I have thanked them but if you could also let them know their dedication to detail hasn’t gone unnoticed by other Wrekin staff.”
Nikki Barton The Wrekin Housing Group“I just want you to know that Bob has been fantastic covering Parkwood. He has gone the extra mile with the cleaning, the tenants and staff have all been praising him. Please pass on my thanks.”
Marie Tranter The Wrekin Housing Group“We were delighted to welcome Prime Facility Services as our new cleaning contractor. Their submission met all our requirements and we have been very impressed with all their work so far. The quality of their cleans are very high, they work safely and it’s fantastic to work with a local company that share our values.”
Anita Francis, Area Manager The Wrekin Housing Group
