In 2007 our superstore was using a large cleaning company called Rentokil Initial for our cleaning requirements. However, for a number of months we encountered numerous problems with Initial such as no cover for holidays, high turnover of supervisors and generally poor planning and communication. We tried to meet with Initial to solve these problems as we are a busy 7 day/week superstore but they often failed to turn up for meetings. We were then approached by Prime Facility Services who already had contracts in our area.
Since Prime Facility Services commenced operations in January 2009 we have been delighted with the change. The cleaning standards are consistently high and the local supervisor sorts out any problems and manages holidays and absence very well. This means we can concentrate on other more important parts of our business.
We recently opened additional premises and after a tender process we decided to extend the contract with Prime Facility Services who have also provided deep clean and washroom services.
I highly recommend Prime Facility Services and in my experience I have found them to be a well-organised, efficient business that delivers good services and value for money.