Quality
A handback a surveyor can walk. Kitchens, bathrooms and the details that fail an inspection are in the scope from the start.
Housing providers · Property managers · Estate agents
Void property cleaning that is ready to re-let
When a tenant moves on, the property needs to be clean, safe and fit to hand back. Prime already does this work for social housing. Quality, reliability, a fast response, and value for money.
- Scoped quote within 1–2 working days
- Programmed around your re-let date
- Photo evidence against the address
Prefer to talk it through? 0800 566 8894
Social housing void and specialist cleaning experience, including
Why housing teams appoint Prime
Built for the people who have to re-let the property
Reliability
A named contact, a confirmed attendance, and the same standard on the first property and the next one. We turn up when we say we will.
Speed of response
Send the details and we aim to quote within 1–2 working days. The clean is then programmed around your re-let date, including short-notice voids.
Value for money
The value is a property that is actually lettable after the visit, with photographs you can file against the address.
Three scopes of work
The clean matches the property
Each quote is based on the address, the condition and the re-let date. Tell us which scope is closest and we will confirm it from the details, or from a look at the property when that is the right next step.
Straightforward tenancy
Re-let clean
For a normal end of tenancy, where the home has been lived in and needs to be presentable for viewing and re-let.
- Kitchen and bathroom, including appliances that are staying
- Internal glass, skirting, switches and sockets
- Floors hoovered and washed
- Leftover rubbish and light debris removed
- Kitchens, bathrooms and high-touch points sanitised
Heavier soiling
Deep void
For a longer void, heavier use, or a property that will not pass a re-let inspection on a standard clean.
- Everything in a re-let clean
- Heavier degreasing and limescale removal
- Inside cupboards, drawers and wardrobes
- Marks, splashbacks and tile work a standard clean will not shift
- A fuller programme where the home has been empty or heavily used
Beyond a standard clean
Specialist void
For odour, nicotine, heavy neglect, or a property that needs a proper look before anyone prices it.
- Clear photographs or a visit before the quote is confirmed
- A method statement where the condition needs one
- The right team and equipment for the address
- A photo record of what was done
- A clear line where something is a repair, replacement or clearance, rather than a clean
How a void is handled
From enquiry to a property you can re-let
Send the details
Address, access, condition and any target re-let date. One property or a batch.
Receive a scoped quote
Within 1–2 working days. The scope is confirmed before anyone is on site.
We attend and clean
DBS-checked, trained and supervised teams. Risk assessments and method statements where the property needs them.
You get the evidence
Photographs of the completed clean, so you have a record against the address before viewings start.
Proof
Already trusted with social housing voids
The Wrekin Housing Group
Appointed to the voids contract
In 2022 The Wrekin Housing Group appointed Prime to Lot 1, Voids. The previous contractor could not keep up with the volume or the short notice. Prime put the capacity in place, and cleans are backed by instant digital Go Audit reports, with an automated booking system for the voids.
They have been amazing, the client is so happy and states they have been wonderful. They have worked so hard and have been so good with the client. They have done a brilliant job, going above and beyond with the clean and the client.
Southern Housing. In 2024 Prime retained the Midlands contract across 71 properties, including deep cleaning, with performance monitored on shared photographic records.
Nehemiah Housing and St Peters. Social housing clients already supported from our Telford team.
Questions from housing and property teams
Straight answers
What do you mean by a void clean?
A void clean is the clean after a tenant has moved on, before the property is viewed or re-let. It is scoped to the condition of that address, for housing officers, property managers and agents.
Who is this for?
Housing associations and smaller social landlords, property managers, estate agents, and landlords with a portfolio. A single property and a batch of voids are both welcome.
How quickly will you quote?
Send the address, access arrangements and any target re-let date. We aim to reply with a quote within 1–2 working days.
How quickly can you attend?
Attendance is agreed around your re-let date. Short-notice voids are already part of the housing work we deliver, including for The Wrekin Housing Group.
How do you price the work?
Each property is quoted on its condition, the scope and the timescale. The quote is built around the quality of the clean, reliable attendance and how quickly we respond.
What evidence do we receive?
Photographs of the completed clean, filed against the address. On the Wrekin voids contract, quality is also evidenced with digital Go Audit reports.
Are the teams suitable for social housing?
Teams are DBS-checked, trained and supervised. Where a property needs it, we issue a risk assessment and method statement before work starts.
Where do you cover?
From our depot in Telford: Shropshire, Staffordshire and the wider West Midlands, including Birmingham and the Black Country.
Tell us about your next void
One address or a run of them. We will come back with a scoped quote within 1–2 working days.