Who are Avery Healthcare?
Avery Healthcare operates residential, dementia and nursing care homes throughout the UK, with a focus on the highest possible standards of living for their residents and peace of mind for family and friends alike. Avery appear in the Top 20 Care Home Group awards for 2017 and 2018 and are also finalists in the Health Investor Awards for 2018. They operate over 50 sites in the UK.
What were the problems & challenges they faced?
Just over 5 years ago all the grounds maintenance tasks were performed by Avery’s own technical teams. These teams were not always skilled, experienced, qualified groundsmen so the quality and attention to detail required by Avery were not easy to achieve. In addition, these technical teams often had other tasks and responsibilities on site which took precedence. The result was grounds which lacked attention and care and reflected badly on the group and the site manager.
“ Specialists in Retirement Housing ”
How did Prime Help?
In Rugeley Staffs, the local scheme manager decided to address these problems and outsourced the grounds maintenance to a local owner managed business in order to achieve better focus, quality and responsibility. He trusted Spencer Galley from Prime Facility Services to take this work on and the subsequent results have been first class. This site gets regular, pre-arranged visits from skilled, experienced, trained groundsmen who wear uniform and arrive in liveried vehicles. All health & safety aspects of the work are covered, and a supervisor ensures the site manager is 100% satisfied with the work completed on every visit. Since 2013, Avery has built on this relationship and awarded the grounds contracts to Prime on 13 other sites in the group and are now exploring other services Prime can offer including communal cleaning, gutter & window cleaning.
Who we worked for
What people say
“I have been delighted with the care and attention to detail Spencer and his men have given my site. Avery and myself have very high standards that reflect the level of accommodation & care we provide our residents. They have consistently delivered a great service, and this has enabled them to win other sites within our group. I would not hesitate in recommending them to other sites in Avery and in other retirement organisations”Derek Goodman Avery Healthcare