Established in 1936, Ricoh provide document services, consulting, software and hardware to businesses around the world. With over 108,000 employees worldwide Ricoh has its main European manufacturing centre located in Telford, UK. Here nearly 1,000 employees work at the 32,000-square metre factory.

Ricoh UK have a strategy to group related services into a single contract – this helps:

  • Reduce the number of suppliers to deal with
  • Provides a single point of contact
  • Achieves economies of scale and value for money by grouping “soft FM” services together from a capable contractor

What we did

In 2017 at their Telford site, Prime Facility Services have tendered for and retained the contract for the following services:

  • Factory cleaning
  • Window & gutter cleaning
  • Washroom services
  • Landscaping
  • Hard floor maintenance
  • Carpet cleaning
  • Consumables
  • High level cleaning and maintenance
  • Cladding Cleaning

Ricoh chose Prime Facility Services after a 6-month tendering process as they were able to show their understanding of Ricoh’s requirements, demonstrate a track record of success in managing cleaning and soft FM type operations in large factory environments, and produce a cost effective and competitive solution.

Over the new contract Prime will have to achieve stringent KPIs relating to quality, staff appearance & attitude, safe working, response to urgent requests, regular productivity initiatives, consolidated invoicing and management reporting.

Who we worked for

What people say

“Prime stood out on our short list of suppliers with their experience, local presence and track record and I look forward to continuing this relationship.”

Helen McCorry Ricoh purchasing manager

“We have worked with Ricoh in the Midlands for over 15 years and we are delighted to have retained this contract.”

Dave Edwards Prime Facility Services