Customer Testimonials

Prime Facility Services Customer Testimonials & Service Reviews

Prime Facility Services is a commercial and industrial cleaning company based in the West Midlands. With over 20 years of experience, we cover all market sectors and provide the most reliable cleaning services in the West Midlands.

If you are still undecided on our services; read our customer reviews of Prime Facility Services and testimonials of our cleaning services. Our customer reviews provide insight into how our services have affected their business and also what they think of our company cleaning services.

If you’re interested in discussing your commercial or industrial cleaning requirements, please contact us today to access our leading commercial and industrial cleaning services in Birmingham, Midlands, UK nationwide by calling us on 0800 566 8894 or contacting us on our contact form here.

Read our Customers Testimonials

“Good news, we passed the audit with no non-conformances. The auditor was complimentary about the housekeeping across the site and the controls we have in place. Please let all of your teams know and keep up the good work.”

Moveero logo.

Ian Malugani, HSE Manager Moveero

As you know, Michelle our morning cleaner, is currently off and her area is being covered by Cloudio from your firm. May I just say what an absolute credit he is, his work ethic is second to none – he was even cleaning areas not on his scheduled round, he’s polite and very humble. An awful lot of the British workforce could learn a lot from his mind set, if ever we are a man down please may we have him back.

Credit where credit is due, Priscilla who covered on Friday evening was conscientious personified. Rather than go at the end she spoke to the Head, inviting her to inspect what she had done, which was exceptional. You have two wonderful relief cleaners.

St Benedict Biscop CE Primary School Logo.

Mark Brindley St Benedict Biscop C.E. Primary School

Just in case anyone else in the Science Department has not noticed, the Christmas cleaning elves have blitzed the floors to an unbelievable degree of cleanliness. The difference in S5 and S7 is jaw droppingly obvious, with none of the nasty smells, stains or gums we broke up with remaining. I am curious to know if this was done by our team of cleaners or if Prime brought in a “crack team” to bring everything back up to standard, either way this has set the bar for maintenance cleaning from now on.

Thank you for being able to arrange all this work, it is much appreciated by the department.

Mark Chetwell Langley School

Image of The Wrekin Housing Group's logo.

I just wanted to say that the guys who came to Lindale Court have done a brilliant job as ever. They always communicate well with me as to what they are doing, and are very friendly.

They even went above and beyond and sorted a small area of carpet in the communal room where a tenant had spilt some coffee. I told them how much I appreciate their hard work and positive attitude but wanted you to know how please I am too.

Darren Childs The Wrekin Housing Group

Image of The Wrekin Housing Group's logo.

I want to say a big thank you to you and your team for yesterday. You worked wonders on the property and had to work in filth to get it there.

Lynne McNulty The Wrekin Housing Group

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“Would just like to say how great your team have worked and what a difference has been made to the central stairwell. Two more to go and sure they will look great too. I have thanked them but if you could also let them know their dedication to detail hasn’t gone unnoticed by other Wrekin staff.”

Nikki Barton The Wrekin Housing Group

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“I just want you to know that Bob has been fantastic covering Parkwood. He has gone the extra mile with the cleaning, the tenants and staff have all been praising him. Please pass on my thanks.”

Marie Tranter The Wrekin Housing Group

Image of the Sandwell College logo.

“I would like to take this opportunity to thank you and your company for the rapid response to our flood at Sandwell college. I phoned you at 7.20am and your guys were on site by 9am. With your help, no classes were affected and it was nearly business as usual.”

Tony Millard Sandwell College

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“Thanks for this, a very high standard of cleaning, I have passed your details onto other schools.”

 

Helen Stonier Windsor Park Middle School

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”I just wanted to mention that I met Martin and Kell from PRIME cleaning today at The Northfield Centre. They have surveyed the site (and also Limewood) and will now put a proposal together for the Deep Clean.

I have to say… What a great company you have Appointed… I found them so professional and knowledgeable”

 

Jacob Perry The Wrekin Housing Group

Image of Wolverhampton Schools Logo.

”Please thank your team for a thorough and professional job whilst cleaning our high-level guttering in such a challenging area’s such has limited access, physical obstacles and sloping car parks.”

 

Darren Brittain Royal Wolverhampton School

Image of the Cedo Logo.

“I just wanted to let you know that Georgia our new cleaner at H19 is like a breath of fresh air in comparison to our last one. She is friendly, approachable and seems very thorough. Also, our grounds have been attended to today and it’s the best it’s ever looked. We are really pleased with them so far, so if you could pass the positive feedback that would be great.”

 

Steven Hounslow CeDO

Image of Longhurst Group Logo.

Just want to commend the team of lads that you sent to the site today. They have worked exceptionally hard, enthusiastic and pleasant lads. 10 out of 10 for their efforts.  They have done an exceptional job! I have thanked them but thought it would be good for you to know how happy I and the residents are.

Well done!

Karen Cooper Longhurst Group

Thank you for your good wishes and for the superb service, care and attention to detail we at Asset VRS have experienced on site and during phone calls and deliveries by your amazing team.

 

Margaret Green Asset VRS

I would just like to say when speaking to Paul Phillips this morning, all of the GPs at the surgery complicated you and your team, on the work you have done. They were all saying how spotless it was and how pleased they were, Dave will tell you they don’t give compliments out easily. Thank you!

Karen Wynd Midlands Partnership NHS Foundation Trust

I wanted to put on record how pleased we were with the job done in our tech classrooms and particularly the prep room by your team during the summer works programme.

The head of department said that he had never seen the prep room looking so clean and he was delighted by the overall finish in the department.

Please pass on our thanks to your colleagues whom I know worked long and hard for you on our site.

Mark Kirkham Pershore High School

We have been using Prime Facility Services since September 2012 when our previous contractor retired. Since they took over we have found them to be reliable, diligent and flexible.

I would highly recommend Prime Facility Services and in my experience I have found them to deliver what they promise, respond to any problems quickly and provide quality services and value for money.

John Miller Tipton & Coseley Building Society

In 2009 our company were using a large multi-national company called OCS for our cleaning requirements. However, for a number of months we encountered numerous problems with OCS. They did not solve our complaints and communication with them was difficult – the supervisor often failed to turn up for reviews and quality checks.

Therefore, after a long period of sub standard service, lack of local support and unresolved problems the contract was terminated with OCS and placed with Prime Facilities.

Since Prime Facility Services commenced operations in January 2009 we have been very pleased with the change. The cleaning standards have improved, the local supervisor attends site regularly and does not let me down.

I would highly recommend Prime Facility Services and in my experience I have found them to deliver what they promise, respond to any problems quickly and provide quality services and value for money.

Brendan Kerin Precision Micro

We moved to larger premises near Wolverhampton in the summer of 2010 and decided to invest in regular cleaning services for our new offices.

We tendered our business and awarded our contract to Prime Facility Services who already had clients on our industrial estate and came recommended.

Since Prime Facility Services took over they have never let us down and the standard of their work is very high. We get a regular visit from the local supervisor and communication and co-operation between both parties is excellent.

I would not hesitate in recommending Prime Facility Services to other local companies.

Kelly Lewis Netszch

In 2010 we were suffering from poor service and management of our cleaning services on site. Our purchasing team terminated the old supplier and tendered our contract to approx. 6 companies

After a thorough process we decided to give the contract to Prime Facility Services and since they took over we have been very pleased with the improved quality, the attendance and timekeeping of the staff and the communication with their Area Manager.

I am happy to recommend Prime Facility Services and in our experience we have found them to be a very efficient and reliable contractor.

Steve Wood NES

My company manages the pre and post tender cleaning contract arrangements for a number of commercial and public sector organisations including Shropshire Fire Authority. This involves preparing specifications, comparing tender responses, evaluating prospective bidders and negotiating contract terms and conditions.

In 2006 the Shropshire Fire Authority tender was issued and Prime Facility Services  were invited to bid. Initially the Authority decided to retain the incumbent supplier – Mitie Cleaning – who was the most economic. However, after a lengthy period of sub standard service, lack of local support and unresolved problems the contract was terminated with Mitie and placed with Prime Facilities.

Since Prime Facility Services commenced operations in January 2008 the Authority and its staff have been delighted with the change. The cleaning standards have improved, the local supervisors have built and maintained excellent relationships at each site, any problems are quickly resolved and the monthly customer satisfaction scores have been consistently high.

I have no reservations in recommending Prime Facility Services and in my experience I have found them to be a well organised, efficient and responsive business that delivers consistent, quality services.

Kevin Gould NCC Consultants

In 2006 my company, Metro PM, took over the management of a number of residential property schemes in Shropshire We started using a small contractor to clean the communal areas and windows of these schemes but received numerous complaints about quality and reliability.

Therefore, after a period of sub-standard service, lack of local support and unresolved problems the contract was placed with Prime Facilities.

Since Prime Facility Services commenced operations in 2006 we have been very pleased with the change. The cleaning standards have improved, the local supervisor attends site regularly and they have not let me down. Prime Facility Services also help channel residents requests to the right resource and have been flexible, attentive and professional.

I would highly recommend Prime Facility Services and in my experience I have found them to deliver what they promise, respond to any problems quickly and provide quality services and value for money.

Adam Barzey Metro PM

In the summer of 2010 we were having problems with our cleaning contractor especially the charges they wanted to pass on. We therefore decided to review our cleaning provider and awarded our contract to Prime Facility Services who came up with a better service at a competitive rate.

Since Prime Facility Services took over they have never let us down and the standard of their work is very high. We get a regular visit from the local supervisor and communication and co-operation between both parties is excellent.

I would not hesitate in recommending Prime Facility Services.

Kelly Lewis Marshall Fleet

In 2009 we established a new operation in Shropshire to service a prestigious new contract and decided to tender the cleaning services for our new offices.

After a rigorous process which included visiting prospective contractors’ premises, we awarded our contract to Prime Facility Services who came recommended by our Head Office.

Prime Facility Services have recruited and trained a great team on site and we receive a regular visit from the local supervisor, Area Manager and the owner of the company. Prime Facility Services have been very flexible in terms of our requirements and we receive management information on the service whenever we require it.

I would recommend Prime Facility Services to other local companies as I feel they provide a reliable, high quality service and excellent value for money.

Trudie Thomas JN Bentley

In 2006 my company, Mahle Aftermarket were using a large multi-national company called ISS for our cleaning requirements. However, for a number of months we encountered numerous problems with ISS who did not seem to take our complaints seriously, they showed no urgency in trying to resolve the issues and communication with them was a nightmare. Therefore, after a long period of sub standard service, lack of local support and unresolved problems the contract was terminated with ISS and placed with Prime Facilities.

Since Prime Facility Services commenced operations in January 2008 Mahle and our staff have been delighted with the change. The cleaning standards have improved, the local supervisor has built and maintained an excellent relationship, any problems are quickly resolved and the monthly customer satisfaction scores have been consistently high.

We recently moved premises and after a tender process we decided to extend the contract with Prime Facility Services who have also taken on our hard floor maintenance and window cleaning.

I have no reservations in recommending Prime Facility Services and in my experience I have found them to be a well organised, efficient and responsive business that delivers consistent, quality services and value for money.

Aliya Lam Mahle

In 2007 our superstore was using a large cleaning company called Rentokil Initial for our cleaning requirements. However, for a number of months we encountered numerous problems with Initial such as no cover for holidays, high turnover of supervisors and generally poor planning and communication. We tried to meet with Initial to solve these problems as we are a busy 7 day/week superstore but they often failed to turn up for meetings. We were then approached by Prime Facility Services who already had contracts in our area.

Since Prime Facility Services commenced operations in January 2009 we have been delighted with the change. The cleaning standards are consistently high and the local supervisor sorts out any problems and manages holidays and absence very well. This means we can concentrate on other more important parts of our business.

We recently opened additional premises and after a tender process we decided to extend the contract with Prime Facility Services who have also provided deep clean and washroom services.

I highly recommend Prime Facility Services and in my experience I have found them to be a well-organised, efficient business that delivers good services and value for money.

Jacqui Boden Hootys

In 2008 we opened new, purpose built premises in Erdington, Birmingham.To ensure these facilities are kept in good condition we approached Prime Facility Services to take over the management of the cleaning services contract as they already cleaned another Midlands office for us.

I am happy to recommend Prime Facility Services and in our experience we have found them to be efficient, reliable and give us excellent value for money.

Tara O’Grady Ingeus

In 2010 we moved into larger premises on Stafford Park in Telford

We received tenders from 3 local cleaning companies and based on their training, supervision and staffcheck systems we decided to award the contract to Prime Facilities.

I am happy to recommend Prime Facility Services and in our experience we have found them to be efficient, reliable and give us the service we require.

Pam Radford Hoshizaki

In 2008 our Telford factory was using Rentokil Initial for our cleaning requirements. However, for a considerable period we had numerous operational and billing problems with Initial.

Prime Facility Services put forward a bid for our contract and in February 2009 we invited our site supervisor to meet their local operations team and management to audit their capabilities. Most of our other sites across the UK use Prime Facility Services so we were already aware of their track record.

In March 2009, after various checks and references, we awarded our contract to Prime Facilities. The TUPE transfer went very smoothly and Prime Facility Services have delivered on all the KPIs we demanded.

We receive excellent attention from Prime Facility Services and their owner, they are quick to respond to any requests and have been flexible and efficient in all our dealings with them.

I am happy to recommend Prime Facility Services and in our experience we have found them to be efficient, reliable and give us excellent value for money.

Filomena Le Gros Denso

Since Prime Facility Services took over the cleaning operations on our site in January 2006 we have been delighted with the change. The cleaning standards have improved, the local supervisor has built and maintained an excellent relationship, any problems are quickly resolved and the monthly customer satisfaction scores have been consistently high.

I have no reservations in recommending Prime Facility Services and in my experience I have found them to be a well organised, efficient and responsive business that delivers consistent, quality services and good value for money.

Sharon Rodenhurst Bridgnorth Aluminium Ltd

In 2009 we moved from Shrewsbury to new, purpose built premises in Telford.

We received quotes from 3 local cleaning companies and decided to try a very small company to start with.

This arrangement did not work out so we approached Prime Facility Services who took over the management of the contract.The transfer went very smoothly and we have been very happy with the service from Prime Facilities.

I am happy to recommend Prime Facility Services and in our experience we have found them to be efficient, reliable and give us excellent value for money.

Dave Taylor Operations Manager, Bohle

We switched our cleaning contractor to Prime Facility Services in 2009.

Since Prime Facility Services commenced operations we have been very pleased with the change. The cleaning standards have improved, the local supervisor attends site regularly and they have re-trained and re-focussed the cleaning operatives they inherited under TUPE.

Prime Facility Services also look after all our washroom services and dust control mat requirements and this makes our life al lot easier dealing with one company.

I would highly recommend Prime Facility Services and in my experience I have found them to deliver what they promise and provide quality services and value for money.

Tony Elechi Purchasing Manager at BAe Systems

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