Severn Hospice gives specialist care and support free of charge to families across Shropshire and North Powys who are living with an incurable illness.
Started in 1989, The Hospice employs 179 nurses working across 2 main sites in Shrewsbury and Telford and giving care at home to over 27,000 people since it opened.
They have 24 in-patient beds and are part funded by the NHS and charitable donations – it costs over £10m per annum to operate the Severn Hospice.
Just over 10 years ago the Hospice built a brand new site in Apley, Telford. The Hospice had only one elderly operative who could not cope with the size of the new site, the CQC regulations and the frequency of service, so outsourcing seemed the logical answer.
Prime Facility Services responded to a tender and were awarded the contract on the basis of:
Severn Hospice and Prime have agreed on a set of Key Performance Indicators and many of these are monitored using mobile devices. The data, information and images captured on these devices form the basis for regular service reviews.
Prime Facility Services were successful because they could demonstrate total commitment to the customer from the Managing Director to the cleaning operatives and had a track record of success and customer testimonials to evidence their method statements.
Severn Hospice has achieved better value for money, cleaner buildings and a consistent service for their patients and staff, removed a number of under-performing contractors, reduced their supplier base, streamlined billing and payment systems and improved the conditions for hundreds of people who visit the Hospice every year.
We provide tailored cleaning solutions for every business.
Our contract cleaning services are designed to deliver exceptional cleaning solutions tailored to meet the unique needs of your business.
Simply fill out your details on the short form below and one of our team will get in touch to discuss your requirements.
