Optivo is one of the UK’s leading social housing landlords with nearly 44,000 units and over 90,000 residents in London, the Midlands, West Sussex and the south coast of England. Working in partnership with residents, local authorities and other organisations, Optivo’s aim is to provide excellent cleaning services at a consistent standard, delivering value for money, quality services for their residents, at the minimal environmental impact.

In 2016 Prime Facility Services tendered for and retained this prestigious contract for all Optivo’s 31 properties in the Midlands. Prime was able to demonstrate their expertise, experience and capabilities in:

  • The mobilisation and training of reliable, hardworking, DBS checked staff
  • The delivery of a consistent service
  • Meeting a wide range of customer needs
  • Collecting and sharing feedback
  • Working safely, especially at high levels
  • Minimising environmental impact

What services does Prime deliver?

  • All communal cleaning
  • All window cleaning
  • Gutter cleaning
  • Carpet & upholstery cleaning
  • Deep cleaning
  • Body spill cleaning

Optivo and Prime have agreed a set of Key Performance Indicators and many of these are monitored using mobile devices. The data, information and images captured on these devices are shared between both parties via a central system (Clean Link) and form the basis for regular service reviews.

Why were Prime successful?

Prime Facility Services were successful because they could demonstrate total commitment to the customer (in this case the residents at Optivo’s schemes) from the Managing Director to the cleaning operatives and had a track record of success and customer testimonials to evidence their method statements.

What has Optivo achieved?

Optivo have achieved better value for money for their residents with total cost savings in excess of 25%, removed a number of under-performing contractors, reduced their supplier base, streamlined billing and payment systems and improved the living conditions for thousands of people.

Who we worked for

What people say

“I have always been happy with the level of attention and service we have received from Prime Facility Services and I look forward to continuing this relationship for many years to come.”

Louise Thomas The Midlands representative for Optiva

“After a long and detailed tendering process we are delighted to have retained this contract which is a testimony to the hard work and dedication of all my staff who work on this account.”

Dave Edwards Director of Prime Facility Services