About Rooftop Housing Group
Formed in 1994, Rooftop Housing Group have since helped people in housing need get a safe, secure, and appropriate home. The organisation is at the heart of the communities in which they operate, having over 6,700 homes in South Worcestershire and North Gloucestershire making some vibrant communities. In 2023 Rooftop decided to tender their cleaning contract at a site in Shrewsbury. They wanted to appoint an experienced service provider to deliver a good quality communal cleaning service including the cleaning of shared apartments and town houses which accommodate key workers in the health care sector.
What Problems Did Rooftop Face?
- A contractor who was not local and had no back up plan for absence management or quality control
- Variable levels of cleaning quality in the key worker accommodation
- Little/no communication with the contractor
- No supervision or management of the locally based employees
- Irregular start and end times for the local staff
- A complicated billing arrangement for regular and one off deep cleans
What did Prime Facility Services deliver?
- A local supervisor and Area Manager (both based from nearby Telford) to support and manage the on site team
- A digital audit system using an app called “Go Audit” to help improve and measure the quality of the work
- Regular weekly communication with the local office in Telford
- Fixed start and end times for the staff who use an app-based time and attendance system called “U Attend”
- One fixed cost per month including the regular work and a set amount of deep cleans
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Contact Prime Facility Services
If you require a local, experienced, and trusted cleaning company to take on your commercial and industrial project requirements, get in touch with our team today and we’ll be more than happy to assist you.
Contact us today on 0800 566 8894 or send us an enquiry here.
Who we worked for
What people say
“The cleaning of Key Worker Accommodation at Royal Shrewsbury Hospital is a very important part of the overall management service we supply. During the tender process we could see Prime had a good eye for detail, they surveyed the site multiple times and had great references in our sector so we were pleased when their scores came top.”
Simon Jarvis, Estates & Facilities Manager
