About Prime Facility Services

Learn why over 250 local companies and organisations across Shropshire and the West Midlands choose Prime Facility Services as their commercial cleaning partner.

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594

Customers

96%

Employee Retention

98%

Customer Satisfaction

Prime Facility Services – Expert Cleaning Services to the Midlands, UK

Working with Prime Facility Services – a company with structured training, supervision and management systems – means you will have fewer problems, have happier staff, a cleaner and healthier working environment with better value for money.

Prime Facility Services is a commercial and industrial cleaning company based in the West Midlands with the ability to extend across the UK. With over 20 years of experience in providing reliable commercial and industrial cleaning services, Prime Facility Services is the cleaning company for all of your cleaning needs and requirements.

Over 250 local companies and organisations across Shropshire and the West Midlands choose Prime Facility Services as their commercial cleaning partner. From factories to health centres and housing associations we cover all market sectors to provide you with the right cleaning service.

Commercial Cleaning Team in an Office

2006

Current owners bought in when sales at £1m.

2009

Sales increased to £2m; moved to new larger premises.

2010

Achieved ISO 9001 & 14001 accreditation.

2012

Specialist cleaning services developed.

2013

Achieved Safecontractor accreditation.

2013

Outsourcing non core activities to ODL(IT) Birmingham Telecom & Concept (vehicle fleet management).

2014

Sales hit £3m; first grounds maintenance contract signed.

2015

Growth Plan & Company 2020 Vision rolled out.

2016

Sales increase to £4m.
Prime Facility Services Logo

2017

New corporate identity & logo launched with help of Image Plus.

2017

Win largest ever contract win - GKN - £0.5m/year; grounds contracts number 100.

2018

Acquire Primo and major contracts in post construction cleaning sector.

2019

Sales hit £4.5m - staff members rise to 400+; Major education & medical sector contract wins.

2021

Non-executive Director appointed. Senior leadership team developed.
The Wrekin Housing Group logo.

2022

Major win with Wrekin Housing - £0.75m pa. Sales hit £5 pa.

2023

New education contracts grow at 40% pa. Sales forecast to hit £5.5m pa.

2024

13 x school contracts won and mobilised; sales increase to £6m.

2025

Won our largest ever contract - £1m+ pa with the fast-growing Matrix Academy Trust.

5 Reasons to choose
Prime Facility Services

Owner Managed

No call centres or layers of management to wade through to get an answer or problem solved.

Local

We employ local people for local customers. No London/SE England Head Office miles away from the West Midlands.

Training & Supervision

We invest in our staff – 6 days a year minimum per manager to improve customer satisfaction.

Qualified

All our staff are qualified to work and are insured, checked, audited by ISO, IPAF, Safecontractor and IOSH.

Staff

Staff recognition & reward – long service awards and bonus schemes to increase employee loyalty and retention.
Meet the Team

Our Accreditations & Awards

What Customers Say

Would just like to say how great your team have worked and what a difference has been made to the central stairwell. Two more to go and sure they will look great too. I have thanked them but if you could also let them know their dedication to detail hasn’t gone unnoticed by other Wrekin staff.
The Wrekin Housing Group logo.
Nikki Barton
The Wrekin Housing Group
We have been using Prime Facility Services since September 2012 when our previous contractor retired. Since they took over we have found them to be reliable, diligent and flexible.

I would highly recommend Prime Facility Services and in my experience I have found them to deliver what they promise, respond to any problems quickly and provide quality services and value for money.
The Tipton & Coseley Building Society
John Miller
Tipton & Coseley Building Society
We moved to larger premises near Wolverhampton in the summer of 2010 and decided to invest in regular cleaning services for our new offices.

We tendered our business and awarded our contract to Prime Facility Services who already had clients on our industrial estate and came recommended.

Since Prime Facility Services took over they have never let us down and the standard of their work is very high. We get a regular visit from the local supervisor and communication and co-operation between both parties is excellent.

I would not hesitate in recommending Prime Facility Services to other local companies.
Netsch logo
Kelly Lewis
Netszch
In 2007 our superstore was using a large cleaning company called Rentokil Initial for our cleaning requirements. However, for a number of months we encountered numerous problems with Initial such as no cover for holidays, high turnover of supervisors and generally poor planning and communication. We tried to meet with Initial to solve these problems as we are a busy 7 day/week superstore but they often failed to turn up for meetings. We were then approached by Prime Facility Services who already had contracts in our area.

Since Prime Facility Services commenced operations in January 2009 we have been delighted with the change. The cleaning standards are consistently high and the local supervisor sorts out any problems and manages holidays and absence very well. This means we can concentrate on other more important parts of our business...
Hootys logo.
Jacqui Boden
Hootys
In 2008 we opened new, purpose built premises in Erdington, Birmingham.To ensure these facilities are kept in good condition we approached Prime Facility Services to take over the management of the cleaning services contract as they already cleaned another Midlands office for us.

I am happy to recommend Prime Facility Services and in our experience we have found them to be efficient, reliable and give us excellent value for money.
Ingeus Logo
Tara O’Grady
Ingeus
In 2006 the Shropshire Fire Authority tender was issued and Prime Facility Services were invited to bid. Initially the Authority decided to retain the incumbent supplier – Mitie Cleaning – who was the most economic. However, after a lengthy period of sub standard service, lack of local support and unresolved problems the contract was terminated with Mitie and placed with Prime Facilities.

Since Prime Facility Services commenced operations in January 2008 the Authority and its staff have been delighted with the change. The cleaning standards have improved, the local supervisors have built and maintained excellent relationships at each site, any problems are quickly resolved and the monthly customer satisfaction scores have been consistently high...
Kevin Gould
NCC Consultants
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